What We Collect and Why It Matters
We collect three broad categories of information. First, account data: your name, email address, phone number, and any identity verification documents you submit when opening or upgrading your account. Second, payment data: when you transact through bKash, Nagad, or Rocket, we log the transaction reference, amount,
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and wallet number — enough to verify the payment and credit your account balance accurately. We do not store your full mobile banking PIN or password at any point. Third, technical data: your device type, browser, IP address, and session activity. We use this to detect
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unusual access patterns and protect your account from unauthorised entry. All three categories are processed for one or more of these purposes — fulfilling your account contract, complying with applicable legal obligations, and preventing fraud. We do not sell your personal data to third parties for
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marketing. Where we share data with service providers — such as payment processors or identity verification services — those partners are contractually required to handle it only for the stated purpose. Access to our platform and data processing under this policy depends on your local law
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and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.